20-Oct-2003, 10:22 PM
quote:
Energy firms 'slow' on refunds
More than 800 people in the North West are forced to wait months for refunds on their energy bills, says a consumer watchdog.
On average each of the 835 customers in the region who are owed money, are waiting to receive up to £350, according to energywatch.
energywatch says complacent firms should pay interest to customers.
http://news.bbc.co.uk/1/hi/england/3206386.stm
No surprise really. I switched my electricity bills over to British Gas when I was living in Glastonbury. It was the worst thing I could do. They cocked the whole process up, from start to eventual finish. I am certain that they overcharged me, but they told me that I owed them and they would kindly write it off as they couldn't prove anything either way. The customer service was the worst I have come across so far..... I could go on!
Energy firms 'slow' on refunds
More than 800 people in the North West are forced to wait months for refunds on their energy bills, says a consumer watchdog.
On average each of the 835 customers in the region who are owed money, are waiting to receive up to £350, according to energywatch.
energywatch says complacent firms should pay interest to customers.
http://news.bbc.co.uk/1/hi/england/3206386.stm
No surprise really. I switched my electricity bills over to British Gas when I was living in Glastonbury. It was the worst thing I could do. They cocked the whole process up, from start to eventual finish. I am certain that they overcharged me, but they told me that I owed them and they would kindly write it off as they couldn't prove anything either way. The customer service was the worst I have come across so far..... I could go on!
Martin ~
